Support

Troubleshooting your Connection

If you are ever having a problem getting connected to your internet service, please check the following before calling:

Check your connections:

• Make sure that the power adapter is properly plugged into an outlet/surge protector.

Note: A surge protector is highly suggested to protect your equipment from sudden power surges that could cause damage.

• Check that the Ethernet cable is plugged into the power adapter and then from the power adapter to your router or your PC.

Power cycle your Radio:

• Unplug the power adapter from the outlet/surge protector for 15-20 seconds and plug it back in.

Other Causes of Problems:

• Storms are likely to cause connections to be slightly interrupted.

• Lightning and power outages at towers happen occasionally, but we make it a priority to get the problem solved as soon as possible.
  

Support is available 24 hours a day, 7 days a week

• Call 260-349-1799 to speak with one of our support staff

Troubleshooting

• Check all basic items first.
• Power on?
• All wires plugged in?
• Reboot Router
• Unplug antenna and plug back in and wait for a few minitues before checking connection.

Still Not Working?

• Call 260-349-1799
• Our support team is available any time: 24 hours a day, 7 days a week