Kendallville Internet

    Wireless provider for Noble, LaGrange and Dekalb Counties



Troubleshooting your Connection

If you are ever having a problem getting connected to your internet service, please check the following before calling:

Check your connections:

  • Make sure that the power adapter is properly plugged into an outlet/surge protector.

Note: A surge protector is highly suggested to protect your equipment from sudden power surges that could cause damage.

  • Check that the Ethernet cable is plugged into the power adapter and then from the power adapter to your router or your PC.

Power cycle your Radio:

  • Unplug the power adapter from the outlet/surge protector for 15-20 seconds and plug it back in.

Other Causes of Problems:

  • Storms are likely to cause connections to be slightly interrupted.
  • Lightning and power outages at towers happen occasionally, but we make it a priority to get the problem solved as soon as possible.

Support is available 24 hours a day, 7 days a week

  • Call 260-349-1799 and press 2 to speak with one of our support staff


  • Check all basic items first.
  • Power on?
  • All wires plugged in?
  • Reboot Router
  • Unplug antenna and plug back in and wait for a few minitues before checking connection.

Still Not Working?

  • Call 260-349-1799 and press 2
  • Our support team is available any time: 24 hours a day, 7 days a week